Ruby Chen walked into a Starbucks not too long ago expecting to order a frappuccino, just like she would on any other day – except this was no ordinary day. Instead of walking away with an iced coffee, she was screamed at by the manager and accused of trying to steal a straw, among other things.
The video pretty much speaks for itself, but according to Chen, the incident started when she didn’t hear a worker asking for her name to put on her cup of coffee because she was “opening up her reward app on her phone to pay.” That apparently was when Melissa, the manager of the store, started berating her.
When Mrs. Chen tried to calmly explain that she wasn’t able to hear her, the manager took the scanner away as she was trying to pay with her phone and then proceeded to tell her to leave and never to come back again.
So, without further adieu…here is probably the worst Starbucks experience you are likely to ever witness:
Featured image via screen capture from You Tube